345pk Privacy Policy – How We Protect Your Data in Pakistan

This Privacy Policy describes how 345pk collects, stores, uses and protects the personal information of players who register for and use the 345pk online gaming platform, accessible at 345pk.onl and through the 345pk Android app and mobile browser.

By creating an account and using any 345pk service — including slots, live casino, sports betting (Cricket, PSL, T20 and other events), fish games and PKR deposit and withdrawal functions — you confirm that you have read and understood this policy and agree to the collection and processing of your personal data as described here.

This policy should be read alongside the 345pk Terms and Conditions, which also apply to your use of the platform. Where a specific aspect of your data is governed more specifically by another document or notice provided to you at the time of collection, that specific document takes precedence for that data point.

345pk collects personal data from players at different points during registration and platform use. The categories of data we collect are described below.

Registration Data

When you create a 345pk account, we collect:

• Full name
• Date of birth (for age verification — must be 18 or older)
• Email address
• Mobile phone number
• Preferred username and password (passwords are stored in encrypted form only)
• Country and city of residence

Identity Verification Data

When verification is required — either at registration or before processing a withdrawal — we may collect:

• Government-issued identity document (CNIC, passport or other accepted ID)
• Proof of address documentation
• Selfie or photograph for identity confirmation purposes

Financial Transaction Data

All PKR deposit and withdrawal transactions on 345pk are recorded. This includes transaction amounts, dates, payment method identifiers (such as JazzCash account reference, Easypaisa number or bank account details), and transaction status. This data is essential for processing your payments and for legal financial record-keeping obligations.

Platform Usage Data

We collect data about how you use the 345pk platform, including:

• Games played, bet amounts, session duration and game outcomes
• Sports bets placed, markets selected and settlement results
• Login history, device type, operating system and IP address
• Customer support interactions including chat transcripts

345pk uses personal data for specific, defined purposes. We do not use your data for purposes that are incompatible with why it was originally collected.

• Account Operation: To create, maintain and manage your 345pk player account, including processing your PKR deposits and withdrawals via JazzCash, Easypaisa, Raast and bank transfer.
• Identity & Age Verification: To confirm that you are aged 18 or older and that the identity provided at registration matches the account holder, in compliance with our responsible gaming obligations.
• Fraud Prevention & Security: To detect, investigate and prevent fraudulent activity, money laundering, duplicate accounts, chargeback abuse and other prohibited conduct on the platform.
• Customer Support: To respond to your enquiries, resolve account issues, process withdrawal requests and handle responsible gaming requests including self-exclusion.
• Platform Improvement: To analyse how players use the 345pk lobby, game sections and payment flows, so we can improve performance, fix issues and prioritise development of features players genuinely want.
• Communications: To send you account-related notifications such as deposit confirmations, withdrawal status updates and security alerts. Marketing communications, if any, will only be sent with your separate consent.
• Legal Obligations: To maintain financial records as required and to cooperate with legitimate legal requests from relevant authorities where required by law.

345pk processes your personal data on the following legal grounds depending on the purpose:

• Contractual Necessity: Processing required to deliver the services you registered for — account operation, game access, PKR payments and customer support.
• Legal Obligation: Processing required to comply with financial record-keeping rules, anti-money laundering requirements and identity verification obligations.
• Legitimate Interests: Processing carried out for fraud prevention, platform security, abuse detection and service improvement — balanced against your privacy interests and not overriding them.
• Consent: For any processing that is not strictly necessary for the above — such as optional marketing communications — we will ask for your separate, specific consent and you may withdraw it at any time.

345pk does not sell your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for each purpose.

Payment Processors

To process your PKR deposits and withdrawals, we share necessary transaction data with payment service providers including JazzCash, Easypaisa, Raast and banking partners. These providers receive only the data needed to complete and verify the specific transaction and are bound by their own data protection obligations.

Game Software Providers

Games in the 345pk lobby are powered by third-party providers such as Pragmatic Play, Evolution Gaming, JDB Gaming and CQ9. These providers operate the game engines and may receive session data such as game round information for the purpose of game operation, auditing and dispute resolution. They do not receive your identity or payment details beyond what is strictly needed.

Fraud Prevention & Verification Services

345pk may use third-party identity verification and anti-fraud services to process KYC (Know Your Customer) checks. These services receive identity document data only for the purpose of verification and are bound by strict confidentiality and data security obligations.

Legal & Regulatory Requirements

345pk will disclose personal data where required to do so by law — including in response to a lawful order, court process or request from a relevant authority. We will not disclose more than is legally required in any such situation.

All financial transactions on 345pk are conducted in Pakistani Rupees (PKR). Payment data collected during deposits and withdrawals includes transaction amounts, dates, payment method type and the reference identifiers associated with each transaction (for example, your JazzCash account reference or last-used bank account details).

345pk does not store full card numbers. Card payments are processed via PCI-compliant payment gateways and only tokenised references are retained on the 345pk side for reconciliation purposes.

PKR transaction records are retained for the period required to meet financial record-keeping and anti-money laundering obligations — typically a minimum of five years from the date of each transaction. After this period, transaction records are deleted or anonymised unless there is an ongoing legal or dispute resolution reason to retain them.

345pk uses cookies and similar tracking technologies on the website and mobile platform. These are small data files stored on your device that help the platform remember your preferences, keep your session active and analyse how the platform is used.

Types of Cookies Used

• Essential Cookies: Required for the platform to function — keeping you logged in during a session, maintaining your game lobby state and processing PKR transactions securely. These cannot be disabled without preventing the platform from working.
• Analytics Cookies: Used to understand how players navigate the 345pk platform — which pages are visited, which games are loaded, session durations and common user journeys. This data is aggregated and does not identify individual players by name.
• Preference Cookies: Store your platform preferences such as language settings and display choices, so you do not need to set them again each visit.

You can control non-essential cookies through your browser settings. Disabling all cookies may affect certain platform functions including session persistence during games. The 345pk Android app uses equivalent local storage mechanisms instead of traditional browser cookies for session management.

345pk implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure.

• All data transmitted between your device and 345pk servers is encrypted using SSL/TLS protocols
• Passwords are hashed and salted before storage — we cannot read your password, and neither can any 345pk employee
• Access to personal data within the 345pk organisation is restricted to staff with a genuine operational need and is governed by internal access control policies
• Server infrastructure is hosted in secured environments with physical and network-level access controls
• The Android app uses device-level security features including optional biometric authentication (fingerprint and face recognition on supported devices)

No data transmission over the internet can be guaranteed as completely secure. While 345pk takes security seriously and maintains appropriate protections, we cannot guarantee that breaches will never occur. In the event of a data breach that is likely to result in risk to your rights, we will take appropriate steps to contain it and notify affected users where required.

345pk retains personal data only for as long as it is needed for the purpose for which it was collected, or as long as required by applicable legal obligations. The table below gives a general overview of retention periods by data category.

After the applicable retention period, data is deleted or anonymised so that it can no longer be associated with any individual player. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes.

345pk respects your rights as a data subject. You may exercise any of the following rights by contacting the 345pk support team. We will respond to all valid requests within a reasonable timeframe, typically within 30 days of receipt.

345pk services are strictly for adults aged 18 and over. 345pk does not knowingly collect personal data from individuals under 18. If we become aware that a registered account belongs to a person under 18, that account will be immediately closed, all associated data will be deleted, and any deposited funds will be returned to the source payment method.

If you believe that a person under 18 has registered an account on 345pk, please contact the support team immediately via live chat so we can investigate and take appropriate action.

345pk may update this Privacy Policy from time to time to reflect changes in platform operations, payment methods, legal obligations or data handling practices. When material changes are made, the "Last Updated" date at the top of this page will be revised.

For significant changes that materially affect how your data is used, we will take steps to notify registered players — either within the platform, by email to your registered address, or by a prominent notice on this page. Your continued use of 345pk after a policy update constitutes acceptance of the revised terms.

We recommend reviewing this page periodically so you remain informed about how 345pk manages your personal data.

For any questions about this Privacy Policy, to exercise your data rights, or to raise a data-related concern, please contact the 345pk support team. The fastest way to reach us is via the live chat feature inside the 345pk platform, which is available around the clock.

You can also reach us by email at the address displayed in the footer of this page. When contacting us about a data request, please include your registered username and a clear description of your request so we can respond accurately and efficiently.

We aim to acknowledge all data rights requests within 72 hours and to complete them within 30 days. In cases where a request is particularly complex or numerous requests have been received simultaneously, we may extend this period by a further 30 days — we will inform you if this is the case.